To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.) in the box provided by Superior Optical Lab and the form included must be filled out in its entirety. Customer service will send you a box containing a return authorization form and return shipment label. No returns are accepted without an authorization. If you are returning your eyeglasses because of a manufacturing defect, you must contact customer service by phone at 88, by email at to get an authorized return. We are not responsible for damage caused by customer wear and tear. In addition, you will have one year from the date of delivery to return eyeglasses with defects in the anti-reflection (AR) coating and Transitions (photochromic), we will replace these eyeglasses at no charge. If your eyeglasses have a manufacturing defect you must return them within thirty (30) days of the date of delivery of your order and we will replace them at no charge. Accessories other than eyeglasses that are unused and in their original condition can be returned for a one hundred percent (100%) refund. The refund will be issued to the credit card used on the preceding order for which store credit was issued. You must call us to obtain a return authorization (RA) number before returning your order.
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If you are not satisfied with eyeglasses you have ordered from us, you may return those eyeglasses and you may elect to receive either (a) an exchange for an equal priced item, OR (b) a one hundred percent (100%) refund, returned to your credit card. You will have thirty (30) days from the date of delivery of your order to return items included in the applicable order. We do not guarantee a specific delivery date. Therefore timing of delivery, receipt of the order by you and other timing expectations might be delayed or impaired and orders can take longer than expected. Orders are usually shipped from these locations within 10 to 14 days from date of the order, depending on prescription type and other factors, and, as with all medical devices, your order is subject to government inspection, shipping delays, strikes and other unforeseeable events. You hereby consent to our contacting your eye care provider, or you providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.įor any additional information or send us permissions to contact your eye care professional, please email (subject RX) or call us 84 SUBMIT AND SELECT LENS TYPEįor any additional information or send us permissions to contact your eye care professional, please email (subject RX) or call us 84Most orders placed for delivery in the United States are shipped from Mississippi and most orders placed for delivery outside of the United States are also shipped from Mississippi. You understand that Glass & Lens will not fulfill your order unless you have a valid prescription. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription. Note that your prescription must be valid on the date you place your order. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. You represent and warrant to Glass & Lens by placing your order, that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care professional.
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You hereby certify that you have a valid prescription for the eyeglasses that you are ordering.